shipping & returns

shipping policy

Goods will be sent via registered post using Australia Post. All goods are shipped from Melbourne, Australia.

We endeavor to dispatch orders which are in stock within 2 business days of receiving confirmation of payment. Time frames are approximate only. Once dispatched, LQ Hair and Beauty hold no responsibility for any delays caused by Australia Post.

LQ Hair and Beauty have no control over, and make no warranty in relation to the performance of Australia Post or any other company which we may use to deliver our goods. 

 

Standard Shipping:

Orders over $75 will be sent FREE of charge!

Shipping charges will be calculated at checkout and per consignment for all orders under $75. 

Please allow between 3-5 business days for delivery from date of dispatch to Victoria, South Australia, Tasmania, New South Wales and Southern Queensland, and between 4-6 business days for delivery to Northern Queensland, Western Australia and Northern Territory. 

 

Express Shipping:

Express shipping is available and will be calculated at checkout.
Please allow 2 to 3 business days for delivery from date of dispatch. 
Time frames are approximate only. Once dispatched, we hold no responsibility for any delays caused by Australia Post.

Dangerous goods (e.g. Nail Polish, Hair Colour and Aerosols) cannot be sent via Express Post. 

 

Dangerous Goods:

Due to the nature of dangerous goods (e.g. Nail Polish and Aerosol Hair Spray) LQ Hair and Beauty cannot deliver to certain destinations.
Dangerous goods cannot be sent to the following postcodes:
South Australia / Northern Territory: 0822, 0882, 0852, 0860, 5710, 0872, 0880, 0881
New South Wales: 2836, 2880, 2898, 2899
Queensland: 4470, 4476, 4482, 4488, 4494, 4821, 4827, 4873, 4897, 4885, 4891, 4471, 4477, 4483, 4489, 4495, 4822, 4828, 4874, 4880, 4886, 4472, 4478, 4484, 4490, 4496, 4823, 4829, 4875, 4881, 4887, 4473, 4479, 4485, 4491, 4497, 4824, 4830, 4876, 4882, 4888, 4474, 4480, 4486, 4492, 4498, 4825, 4871, 4877, 4883, 4889, 4475, 4481, 4487, 4493, 4816, 4826, 4872, 4878, 4884, 4890
Western Australia: 6161, 6434, 6440, 6446, 6635, 6701, 6713, 6721, 6730, 6752, 6762, 6429, 6435, 6441, 6447, 6638, 6705, 6714, 6722, 6731, 6753, 6765, 6430, 6436, 6442, 6448, 6639, 6707, 6715, 6723, 6733, 6754, 6770, 6431, 6437, 6443, 6450, 6640, 6710, 6716, 6724, 6740, 6758, 6798, 6432, 6438, 6444, 6532, 6642, 6711, 6718, 6725, 6743, 6760, 6799, 6433, 6439, 6445, 6537, 6646, 6712, 6720, 6728, 6751, 6761
Tasmania: 7255, 7256, 7257 

return & exchange policy

Refunds, exchanges or credit will be accepted under the following circumstances:

  •  The product is faulty.

  • The product is significantly different to what was shown or described to you.

  • The product is not fit for the purpose you made known to us before we supplied it to you.

Subject to the above circumstances, wigs, jewelry, make-up, nail polish, brushes, hair accessories, colours, bleaches and peroxides are non-refundable due to hygiene reasons.

Proof of purchase must be provided. Please choose carefully as we do not refund for change of mind.

This policy also applies to online purchases, which can be returned to stores with proof of purchase.

If your online purchase is refunded in store, your refund will be made to the original payment method, except PayPal, Afterpay and Zip Pay payments which will be refunded in cash or applied to your Credit/Debit card.

If you wish to be refunded via your original payment method of PayPal, Afterpay or Zip Pay, please email Leeanne at: salon@lqhairandbeauty.com.au with your personal details, order number and reason for returning your item.

LQ

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FREE STANDARD SHIPPING OVER $150